What is Customer Service?

Customer Service activities need to focus on resolution, not only helping customers with issues.

The term “customer service” usually includes the term “helping” in its definition.  Customer service and good intentions go hand-in-hand.  However, customers want a resolution of their issue which is easily defined as having their expectations met.  The issue may involve an actual product or service failure or simply a misunderstanding.  It doesn’t matter to them.  Resolution of the situation to their satisfaction is all that counts.