Introduction to Support & Development

Consider “later” activities “earlier” in the process.

In the excitement to launch a new company or new product or service, it is easy, and even natural, to focus on its probable, or almost guaranteed, future success. It is easy to focus on the “good path” in which everything falls into place as planned. Unfortunately, experience has shown that the “good path” represents roughly ten percent of the effort. Exception handling and process variation realities take up the remaining ninety percent of the effort. By considering those “later” items “earlier,” significant improvements will occur that will greatly increase the likelihood of success.