Stage 8: Having Some Operational Issues

Planning for the unexpected is an effective method of dealing with operational issues beforehand.

Unexpected operational issues are common, daily occurrences that appear across every business stage and will continue to recur.  The key is to attempt to forecast them and, most importantly, develop standard approaches to respond and not react.  Most surprises are really not surprises: someone already knew.  Thinking in terms of “what-if” will result in far more effective resolutions when the issues appear.