Process Example: Customer Fulfillment

This is an example of the sequential use of five simple tools to create a series of processes.

Creating processes can be remarkably easy to start through the use of simple tools.  Each of the five tools helps to define, create, and manage different aspects of the planned process.  All of the tools can be implemented as part of one’s normal activities; there is no need to rely on quality or process gurus.  Starting at the highest level allows the building of the required complexity in small, logical steps