Step Back Process Guidelines

Process development can easily get off track by well-meaning but misguided activities.

Although the initial goal to establish a process to increase quality or reduce costs may be very noble and sincere, it is easy for the process creation activity to incrementally deviate from the original goal and create a process with significant unintended consequences.  Unfortunately, this is a common occurrence, with the news media reporting these situations regularly in government.  Asking and re-asking some fundamental grounding question can help to avoid this situation.