Metrics are the First Step

Begin by asking everyone to determine how to measure performance to meet established goals.

Establishing an overall quality plan can appear to be an overwhelming task.  Books, courses, and consultants abound, ready to provide guidance.  Unfortunately, many new or small companies fall into the trap that they do not have time for these programs.  Those who do take the time invariably find that dramatic positive results are attained.  In virtually every approach, the first step is to establish measurements.  Once started, the other elements quickly fall into place.