Making Metrics Work

Metrics reviews need to be part of the normal course of business, not only reviewed monthly.

Requiring generating and creating metrics shared in monthly or quarterly review meetings will provide no lasting value.  Instead, metrics need to be used as part of documented processes that are followed during all business activities, ideally on a daily basis.  Through real-time monitoring of metrics as part of standard processes, course corrections can be made during the period instead of being used to report results later.