Introduction to Principle Five

Customer demands are ever-increasing; metrics allow measurement of progress.

Principle Five: Make Measurable Improvements in All Aspects of the Business is one of the most important factors to help ensure the very survival of a business.  Working hard is not enough; individuals, departments, and the entire organization must attain quantifiable results continuously.  An organization simply cannot maintain its position by coasting or just doing more of the same.  Positive change must be constant.