Customer Satisfaction Levels

There are nine general levels of customer satisfaction that range from amazed to dismissive.

There are nine different levels of customer satisfaction and dissatisfaction.  The concept of improving your customer’s perception of your goods and services is simple but not easy.  It requires totally consistent and positive interactions with customers from their initial experience with the product or service throughout its life cycle.  The positive interactions must include anyone who is involved with the customer.  However, different strategies need to be employed to move customers from one satisfaction level to another