Summary Chapter 6.01 Customer Service

This is an AI-generated summary of the sixteen articles in Chapter 6.01.

The thirteen articles in this chapter focus on an area that every company should emphasize.   Unfortunately, there appears to be universal agreement on the dissatisfaction with customer service operations for many, perhaps most, companies.  Startups have enough other challenges that they do not need to establish a poor reputation in this area.  To the contrary, with little effort, customer service can be a positive differentiator for them.  This is the first of three chapters in Volume 6: Support and Development.