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Quality must be a fundamental component of every principle and activity, every time.

High quality is not a separate discussion or even discipline.  It must be woven into the fabric of everything.  Quality is a fundamental, non-negotiable element similar to breathing.  It is required to sustain the organization, and there is no substitute for it.  Users no longer expect it; they demand it, and most will be unforgiving if their expectations are not met.

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Filename: 6.030201_Quality-is-Not-a-Principle.pdf
File Type: pdf
File Size: 142 KB
Categories: 6.03_Quality & Process, V6_Support & Development
Tags: Customer Expectations, Table Stakes
Article_No: 6.030201
Document_Views: 425