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Specify your new product based on capabilities from radically different products.

When specifying a new product, it is quite common to compare it to existing products and think about incremental improvements.  Often, the goal is to be the best in class and set a new standard.  This approach can provide a better, market-leading product for a while.  Using the same thought process, a competitor can follow the same path, leading to a game of product leap-frogging.  A more effective approach is to develop entirely new capabilities following the lead of other companies, perhaps in radically different businesses.

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Filename: 6.020302_The-Best-in-Another-Class.pdf
File Type: pdf
File Size: 146 KB
Categories: 6.02_Development, V6_Support & Development
Tags: Customer Experience
Article_No: 6.020302
Document_Views: 164