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Bank multiple positive experiences to offset negative events.

Building a reservoir of goodwill with a customer is an excellent method of offsetting negative events that are likely to occur no matter how hard we try to avoid them.  The goodwill reservoir can be built up over time by the personal involvement of multiple individuals.

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Filename: 5.030402_Customer-Checking-Accounts.pdf
File Type: pdf
File Size: 154 KB
Categories: 5.03_Customers, V5_The Top Line
Tags: Good Will
Article_No: 5.030402
Document_Views: 508